Lemington Consulting Frequently Asked Questions (FAQs)

Does Lemington Consulting provide potential clients with a free initial consultation?

Yes, we provide potential clients with a free initial consultation regarding their project and/or needs. We will give you our best assessment regarding the cost and timing of the project. While we believe we offer exceptional quality technology solutions for our clients, depending on a particular client's needs, there may be more suitable alternatives available to them. We are always upfront with our clients as to what we think is best for them, even if it means offering them an alternative that does not include our services.

What does Quality, Innovative I.T. Solutions mean to me as a client of Lemington Consulting?

Quality, Innovative I.T. Solutions means that our client's needs are our first and foremost priorty, that we build quality software solutions the first time, that use innovative methodologies to provide increased benefits to our clients, and that we provide exceptional customer service after the solution is deployed so that the solutions continues to provide value on a long-term basis. We have worked with many companies that have been left with poorly designed solutions, or solutions that are constantly breaking causing enormous costs in terms of lost productivity and even lost revenue. With a focus on high quality designs, we greatly reduce ongoing solution maintenance costs and allow our clients to focus on what it is that they do best, running their business.

The difference is significant. Don't assume that less expensive upfront equates to lower cost on a long-term basis. In most cases, the opposite turns out to be the reality. Lemington Consulting designs quality solutions for the long-term and our clients realize the benefits of this approach.

Can Lemington Consulting provide references from existing clients?

Yes, we have a number of clients who have volunteered to act as a reference on our behalf. These references are available upon request. Lemington Consulting receives a high level of repeat business from its clients, which we think speaks well of the quality of our work and our commitment to our clients.

What types of pricing arrangements are available from Lemington Consulting?

Lemington Consulting provides both fixed rate, project pricing as well as per-hour pricing arrangements for its clients. For work that has a very well-defined scope, Lemington Consulting can quote a fixed-rate, project price to provide the client with an "all inclusive" costing solution. For projects without a very well-defined scope, a per-hour pricing arrangement can be negotiated.

Our company policy is to not provide fixed-priced pricing (i.e. a quote) when enhancing existing software application for which Lemington Consulting was not the original software developer. Similarly, Lemington Consulting's company policy is to not provide a quote (i.e. a fixed, guaranteed cost) or an estimate on troubleshooting computer system issues. Troubleshooting is only done on a time and materials basis.

For ongoing work, our default terms are time and materials pricing, Net 30 terms, and monthly invoices. A fixed priced quote is supplied in writing before work begins with a singular dollar amount and without estimated hours, without an estimated cost range, and without an hourly rate. Lemington Consulting is willing to negotiate flexible alternative payment arrangements with its clients. These arrangements must be negotiated before work begins and must be documented in writing.

For custom software development projects, we generally require an upfront deposit due to the one-of-a-kind nature of the work.

Can Lemington Consulting provide financing for software, hardware, or service purchases?

Yes, Lemington Consulting can arrange the financing of software, hardware, and services purchases, or any combination of these. Lemington works with several financial services vendors to supply financing for those organizations that want to more closely match the costs of a purchase with the resulting benefits of the purchase. Please contact us for more information about the financing options available for your project.

Will Lemington Consulting enter into a confidentiality agreement (NDA) with a client?

Yes. Lemington Consulting will enter into a confidentiality agreement or Non-Disclosure Agreement (NDA) with its client for the purpose of protecting the client's proprietary business information and processes. Lemington Consulting considers this an integral part of its customer service focus, and understands the importance of confidentiality in all aspects of its client engagements.

Lemington has a standard, default NDA that clients can use, or a client can provide their own NDA. Please feel free to ask us for a copy of our NDA.

Does Lemington Consulting guarantee the quality of its work?

Yes. Lemington Consulting guarantees the quality of service it provides to its customers. Computer software developed by Lemington Consulting will be free from material defects as measured by the original design specifications for the software. The client is responsible for immediately notifying Lemington Consulting of any issue with its software. Lemington Consulting will correct such material defect at no cost to the client.

Lemington Consulting guarantees the installation and configuration of OEM software. OEM software supplied by Lemington Consulting will be covered in accordance with the manufacturer's warranty.

Computer hardware supplied directly by Lemington Consulting will be covered in accordance with the manufacturer's warranty.

Is Lemington Consulting insured?

Yes, we are insured. While we have never made a claim, we think it is an important risk management strategy.

What geographical is the geographical scope of Lemington Consulting's business?

Lemington Consulting, based in Jacksonville, Florida, serves clients located across the United States. We have successfully completed projects for clients in Alabama, Arkansas, Arizona, California, Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nevada, New Jersey, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, Texas, Virginia, Washington, and Washington DC. We have the facilities to provide our clients with a remote work option and will be happy to tailor our schedule to fit your needs.

Lemington Consulting will also consider project work outside the United States where a suitable working arrangement can be agreed upon.

Where will the work be performed?

Lemington Consulting can provide both on-site and remote work options, or a mixture of both for a client depending on the organization's specific needs, priorities and resources. We will work with each client to design a work arrangement that best fulfills their objectives. We have a remote support option that allows us to interact with clients at geographically dispersed locations. In addition, we now offer clients a SharePoint collaboration web site free of charge to facilitate file sharing, project management, and information sharing with Lemington. We have successfully completed remote projects for clients in Alabama, Arkansas, Arizona, California, Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nevada, New Jersey, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, Texas, Virginia, Washington, and Washington DC.

Software application training will generally be done at the client site, however, Lemington Consulting can arrange an offsite location or conduct training via remote support software should the client desire such an arrangement.

How does Lemington Consulting successfully work with client on a remote basis?

Lemington Consulting has successfully worked with remote clients across the U.S. We employ a wide range of tools to facilitate collaboration of projects of all sizes. These tools include:
  • Secure Sharepoint Collaboration Web Sites: We host Sharepoint web sites for file sharing, information exchange, and collaboration. If you are unfamiliar with Sharepoint, we have a sample web site you can view. Just give us a call.
  • Web Conferencing: Lemington has the ability to host web conferences to demonstrate solutions, provide training, allow preliminary client testing of our solutions to facilitate clarity in the development process, and make adjustments as necessary before the solution is deployed at the client site.
  • Remote Support: We employ remote support software to quickly, securely and easily connect to our clients' computers to provide deployment assistance, training and technical support. Our remote support solution allows us to connect to a remote computer in less than one minute, providing exceptional speed in response to client requests.
  • Live Chat: Our web site hosts live chat software which enables users to quickly chat with a Lemington Consulting representative regarding any issue. We can provide technical assistance, web site links, or initiate file transfers to our clients or prospective clients in real time.
  • Toll-Free Phone Support: Use our toll-free phone support in the U.S. and Canada to contact us quickly and easily.
  • After-Hours and Weekend Assistance: We work when our clients need our assistance. We support our clients beyond the typical work day. We give our clients piece-of-mind that we will be there to support them when they need us.

Does Lemington monitor and/or record phone conversations?

Yes, Lemington may monitor and/or record phone conversations for quality control and customer satisfaction purposes.
If you need further convincing, please ask for references from many of our satisfied clients.